A cost-effective email platform with customer zone
Complete solution with stable operation, smart self-service and payments that just work.
2
Payment integrations
1
Customer zone
4
Delivered workstreams
Project in brief
Goal, solution, result & stack
CASE
- Reduce support pressure with self-service.
- Automate critical operational steps.
- Create secure payment and onboarding flow.
Solution
- Customer zone with DNS validation and clear status for each service.
- Automatic backups and logs directly in the customer portal.
- Stripe and Klarna flows for subscriptions, invoices and upgrades.
- Admin panel for support, operation and follow-up.
Results
Stable and measurable
Operation
Reduced support load
Support cases
Clearly improved
Customer satisfaction
Stack
Project overview
Scope in brief
- Customer zone with self-service flows
- Payment and subscription integrations
- Automated onboarding
- Reliable architecture & monitoring
The next step
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Challenge & solution
The challenges we solved
Challenge
- Support-heavy DNS and configuration questions needed to be moved to self-service.
- Subscriptions and payments must work without friction.
- Operation-critical elements required automation but still clear control.
Solution
- Customer zone with DNS validation and clear status for each service.
- Automatic backups and logs directly in the customer portal.
- Stripe and Klarna flows for subscriptions, invoices and upgrades.
- Admin panel for support, operation and follow-up.
Technical decisions
- Self-service first with clear status indicators.
- Modular payment integration for more options.
- Standardized logging for fast troubleshooting.
Effect in focus
Results that are noticeable in everyday life
Minor support issues
More cases were resolved directly in the customer zone without manual handling.
Stable payment flow
Subscriptions and invoices work smoothly even at high load.
Scalable operation
The technology is built to grow with more customers.
Key features
- Self-service that reduces manual handling.
- Automated payment and invoice flows.
- Scalable operation that can handle more customers.
Stack
Deliveries
Deliveries & scope
- Customer zone with self-service flows
- Payment and subscription integrations
- Automated onboarding
- Reliable architecture & monitoring
- Intern adminpanel
Integrations
- Stripe and Klarna for subscriptions
- DNS validation in onboarding
- Log flows linked to customer zone
Operation & security
- Automatic backups
- Monitoring and alarms
- Recovery routines
Automations
- Onboarding without support
- Invoicing linked to services
- Self-service for account management
Gallery
Selected views
Homepage
Working
So we took the project from idea to delivery.
Step 1
Needs analysis & risks
Mapped support flows and operation-critical elements to find the right priority.
Step 2
UX for self-service
Built clear flows for DNS, logs and account management in the customer zone.
Step 3
Integrations & automation
Linked payments and automated key processes.
Step 4
Launch & operation
Monitoring, backup and follow-up after release.
Customer voice
“We at postkraft are very satisfied with the result, we got a comprehensive control panel, fast website with customer zone and automatic invoices as well as a backend for our entire system."
postkraft
postkraft.se
So we built it
We combined the services below to create the right results.
The next step
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