The case
- ✦Reduce support pressure with self-service.
- ✦Automate critical operational steps.
- ✦Create secure payment and onboarding flow.
Case study
postkraft.se
A cost-effective email platform with customer zone
Complete solution with stable operation, smart self-service and payments that just work.
HostingIntegrationsWeb
2
Payment integrations
1
Customer zone
4
Delivered workstreams
No. 02 — Project in brief
Goal, solution and results
What we did
- ✦Customer zone with DNS validation and clear status for each service.
- ✦Automatic backups and logs directly in the customer portal.
- ✦Stripe and Klarna flows for subscriptions, invoices and upgrades.
- ✦Admin panel for support, operation and follow-up.
What changed
Stable and measurable
Operation
Reduced support load
Support cases
Clearly improved
Customer satisfaction
No. 03 — Scope
What was delivered, broken down
Integrations
- ✦Stripe and Klarna for subscriptions
- ✦DNS validation in onboarding
- ✦Log flows linked to customer zone
Operation & security
- ✦Automatic backups
- ✦Monitoring and alarms
- ✦Recovery routines
Automations
- ✦Onboarding without support
- ✦Invoicing linked to services
- ✦Self-service for account management
No. 04 — How we drove it forward
Working in clear steps
Needs analysis & risks
Mapped support flows and operation-critical elements to find the right priority.
UX for self-service
Built clear flows for DNS, logs and account management in the customer zone.
Integrations & automation
Linked payments and automated key processes.
Launch & operation
Monitoring, backup and follow-up after release.
No. 05 — What it meant in practice
Outcomes that customers felt
Minor support issues
More cases were resolved directly in the customer zone without manual handling.
Stable payment flow
Subscriptions and invoices work smoothly even at high load.
Scalable operation
The technology is built to grow with more customers.
No. 06 — Decisions and priorities
What we prioritized in the delivery
Take-aways
Self-service that reduces manual handling.Automated payment and invoice flows.Scalable operation that can handle more customers.
Self-service first with clear status indicators.
Modular payment integration for more options.
Standardized logging for fast troubleshooting.
No. 07 — Selected views
Screens that show the solution in context
postkraft.se
1 / 7
Homepage
Customer voice
“We at postkraft are very satisfied with the result, we got a comprehensive control panel, fast website with customer zone and automatic invoices as well as a backend for our entire system.”
postkraft · postkraft.se
Next step
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